Managed IT Service
You are running a small business and don’t have a dedicated IT team to take care of your IT issues and support? We can help. We can provide IT support and services with reasonable price. We know small business challenges as we are a small business too. We can provide you dedicated Manged IT Support or on-demand.
On Demand IT Support
Our Support Models
Why you need on-demand IT support?
Limited budget (below $1,000/month)
Very small team (below 10 users)
Doesn’t require regular IT support
An Employee (Power User) can support minor IT issues
Low Business Impact if IT issue not resolved immediately
Managed IT Support
Why you need Managed IT support?
Medium site team (10+ users)
Decent IT budget
Require regular IT support
Business dependent on IT and can result in disruption due to IT issues
Need proactive support and monitoring
Our Office 365 supports include
License Management
We’ll work with you to find out the best license for your team members. As new member joins in the team or people leaves, the licensing requirement changes. We’ll ensure the licenses are added/removed as needed minimizing cost wherever possible.
Device Configuration and Setup
We can setup Laptop and devices so that users can be more productive, focusing on their work. Every IT issues can result your business losing money. We can get users devices and laptops configured and ready, in case a new device is required.
Microsoft Teams Setup
Microsoft Teams has become a key tool in business to communicate and collaborate. In a simplest form, the tool is good enough to provide small businesses the basic needs. However with advance usage of the tool you can have access to enhanced capabilities letting your teams to go next level in communications and collaboration.
Storage Management
The most ignored part of Office 365 is storage. SharePoint Documents, Teams Recordings, OneDrive storage all can add up to storage cost and quickly take up the quota. We can monitor and optimize storage cost by reducing clattering, duplicates and putting policies around how long Teams recordings are kept.
User Management
As users is on-boarded or off-boarded we we’ll setup user account, including password/MFA setup, Outlook/Office setup, helping user to setup account and devices. We’ll also provide access to the required systems so that the user can focus on his/her work.
Document management in SharePoint
Each business produces their own documents which require to be managed properly, otherwise duplicate, outdated documents can spread and cause business to struggle to operate efficiently. We can provide proper document management system using SharePoint. Without proper governance, storage cost can go up, paying for unnecessary storage which can be spent back to business.
OneDrive Configuration
With a few different options in Office 365 - SharePoint, OneDrive, Teams etc. it’s quite easy to get confused and overwhelmed. We can setup rules and guidelines as well as training to help users navigate with different storage options and the best use of them.
Security and Compliance
Microsoft 365 operates under shared responsibility model. Microsoft is responsible for cloud infrastructure but customers are responsible for securing user identities, access, permissions, data and usage. Which data breach and cyber criminal activities on the rise, it’s become more critical to secure your data and business from these bad actors. We can apply industry best practices to secure your data, monitor activities, and take actions as soon as possible before it’s too late.